Shipping & Warranty
We use a variety of shipping partners to deliver our products including USPS, DHL and FEDEX.
Upon shipment you will receive a tracking number so you can keep an eye on your parcel at all times.
To help keep our prices low while still maintaining a high quality product, our Air Tracks are manufactured & shipped from our overseas manufacturer.
Shipping times can vary depending on where you're located.
Shipping Time Estimates
Airtrack X: 3-4 Weeks
Airtrack Efit S: 1-2 Weeks
Airfloor Efit: 1-2 Weeks
Airtrack Electric Pump: 1-2 Weeks
USA, Canada & UK - 3-6 Weeks
Our prices do not include any customs duty that may or may not be payable in your country for international imports. You are liable for any costs imposed on you by your country customs or import duty companies.
Failure of delivery Information
In the situation when a delivery cannot be made due to incorrect address (such as forgetting to note your apartment number) the parcel is automatically returned to us. A reshipment fee may need to be paid.
In the event of a failed delivery due to no one being home, large heavy items may be kept by TNT courier for a period of time in which a storage fee will be charged. If the item is not claimed by TNT the item may be destroyed. There will be no refunds for destroyed unclaimed items.
WARRANTY & RETURN POLICY
We have a TWO YEAR WARRANTY on all products.
We offer replacements/returns on all damaged or faulty goods, this includes items that may be damaged during transit.
Non faulty products can only be returned for a refund or exchange if the products packaging seal is not broken.
In the event that we send the wrong size/incorrect item, we accept returns at our expense and a replacement will be provided.
Change of mind purchases must be returned within 14 days and the parcel not have been opened. Change of mind orders (that have been shipped) incur a 2.2% + $19.95 returns processing fee.
In the event you would like to cancel your order, we are able to offer a full refund providing the parcel has not been shipped. If the parcel has been shipped and you would like to cancel, you will need to contact us once it arrives to request a return reference number. You will be required to send the parcel back to us at your cost. Once we have received the item back we will inspect it and then provide a refund or exchange.
We have a 100% satisfaction guarantee, so if you're unhappy with any of our products please reach out to us and we'll do our best to ensure that you're getting the best possible results.
IMPORTANT: Do not return any items without contacting us first to request a return request reference number.